About Onward

With Onward, brands can provide a premium customer experience (e.g.- Free Returns, 90-day Satisfaction Guarantee, CashBack Credit + others) at no cost improving repeat purchase rates all while reducing fulfillment and CX operational expenses. These benefits can be mixed and matched and include: Free Returns - Onward reimburses you for customer return shipping costs Shipping Protection - Onward protects against lost, stolen and damaged packages Satisfaction Guarantee - Onward provides a 90-day guarantee at our expense CashBack Credits - Cash incentives to drive repeat purchases  Carbon Neutral - 1% for the planet sustainability initiatives Most importantly, there is no cost to you for running Onward and no commitments.